It’s International Ask A Question Day and since we’re asked plenty of questions every single day, we’ve complied a few of your most frequently asked, and answered them.
I’ve placed an order and just realised I’ve measured wrong. Can I change the sizes?
Believe it or not, this is one of our most asked questions. With most orders, there’s a 4 hour buffer zone between placing an order and it going into production. This is to allow for exactly this.
If you realised your error within the 4 hours, you can either ring our customer care team and they’ll get it sorted for you asap. Or log into the order using the button on the confirmation email and hold the order. Our team will give you a call as soon as they can.
Don’t worry if you’re out of the 4 hours though. Give us a call and where possible, we’ll get in touch with production to see what can be done.
Do you offer a fitting service?
In short, no. Other companies claim to offer free fitting in their services, but in reality add the cost to the blinds. To keep our costs low to everyone, we don’t bother with the in-home services. It’s the same reason why we don’t have shops on the high-street too.
Plus, we make sure that our blinds are easy to install and come with clear instructions for you to follow.
I ordered a sample but can’t find the blind on the website anymore. Why is this?
There’s two reasons to this. The first is that we’ve simply ran out of stock. Most of the time, we’ll have a rough estimate of when we’ll get more fabric in, which our customer care team will happily share with you.
The other times, it’s because we’ve had to discontinue it for one reason or another. We’re having a collection refresh so have to get rid of our less popular designs to make way for shiny new ones. Or we’re having trouble with a certain fabric and we’d hate to not be able make your blinds to our high standards. And finally, it could be that it’s just not available anymore.
If there’s a fabric you love the look of but can’t find it anymore, get in touch. If we can’t restock it, we will always try and offer an alternative, and can even get more samples sent out to you.
Ask your Questions
Don’t forget, if there’s any questions you need answering, there’s multiple ways to get in touch…