Your Frequently Asked Questions, Answered!

March 14th, 2016 in All About Blinds

It’s International Ask A Question Day and since we’re asked plenty of questions every single day, we’ve complied a few of your most frequently asked, and answered them.

I’ve placed an order and just realised I’ve measured wrong. Can I change the sizes?

Believe it or not, this is one of our most asked questions. With most orders, there’s a 4 hour buffer zone between placing an order and it going into production. This is to allow for exactly this.

If you realised your error within the 4 hours, you can either ring our customer care team and they’ll get it sorted for you asap. Or log into the order using the button on the confirmation email and hold the order. Our team will give you a call as soon as they can.

Don’t worry if you’re out of the 4 hours though. Give us a call and where possible, we’ll get in touch with production to see what can be done.

Do you offer a fitting service?

In short, no. Other companies claim to offer free fitting in their services, but in reality add the cost to the blinds. To keep our costs low to everyone, we don’t bother with the in-home services. It’s the same reason why we don’t have shops on the high-street too.

Plus, we make sure that our blinds are easy to install and come with clear instructions for you to follow.

I ordered a sample but can’t find the blind on the website anymore. Why is this?

There’s two reasons to this. The first is that we’ve simply ran out of stock. Most of the time, we’ll have a rough estimate of when we’ll get more fabric in, which our customer care team will happily share with you.

The other times, it’s because we’ve had to discontinue it for one reason or another. We’re having a collection refresh so have to get rid of our less popular designs to make way for shiny new ones. Or we’re having trouble with a certain fabric and we’d hate to not be able make your blinds to our high standards. And finally, it could be that it’s just not available anymore.

If there’s a fabric you love the look of but can’t find it anymore, get in touch. If we can’t restock it, we will always try and offer an alternative, and can even get more samples sent out to you.

Ask your Questions

Don’t forget, if there’s any questions you need answering, there’s multiple ways to get in touch…

Either give us a call on 0800 8620464, email help@blinds-2go.co.uk or send us a message on Facebook.

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8 thoughts on “Your Frequently Asked Questions, Answered!

  1. Will you be getting Rockhampton Espresso fabric again? I’ve got some blinds made with this but now need some curtains to match. If not can you let me know who the fabric is made by so I can hunt it down! Many thanks

    • Hi Fiona – we removed that one from our collection a couple of years ago, but it’s still available to order. Just give our friendly customer service team a call to place your order.

  2. Hi,

    I have recently received my order for wooden blinds, fitted them very easily, and they look great in my bay window. However I have left over from the fitting kit a number of clear plastic profiled pieces and nowhere in the instructions is there a reference to them. Please advise?

    • Hi Aivars, if you forward a photo of the part in question to our customer service team (help@blinds-2go.co.uk) then they should be able to let you know what it is

    • Not unfortunately Gemma, sorry, but we can still help. We’ll be able to significantly discount the price of replacements for you to help with the cost of rectifying this, just give our customer service team a call on 0800 862 0464 (option 2) and we’ll go through it with you.

  3. Hi, i have just seen the comment above from Mark to Gemma Dec 2nd 2019. i too have measured my blinds wrong, hilariously so, i missed a ‘0’ off my measurements and after putting up the rail, unravalled a 67cm set of blinds for my large conservatory window.. I immediately placed a replacement order at full price but have just seen i could have been discounted? can i cancel my order and replace to receiev a discount?

    secondly, my 3 x tracks were ok, could i have ordered replacement vertical blinds only?

    thanks

    • Hi James, I can see that you spoke to our customer service team regarding this and that the refund of 50% is pending for you. For future reference, you can indeed order just the fabric slats, but the order would have to be placed over the phone as the option’s not available on the website.

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